How to spot tech support scams

How do scammers work?

They usually come at you in one of two ways. One is a phone call saying "there is a virus on your computer". The other is a fake warning page that opens in your browser with an alarm sound and a message like "Your computer is locked, call this number". The goal is to convince you to install a remote access program and then get into your bank account.

Warning signs

• The person contacting you says they are "tech support" even though you never called them.
• They rush you: "If you don't act now, your data will be deleted."
• They ask for your banking password, card details or an SMS verification code.
• They ask to be paid in gift cards, cryptocurrency or a bank transfer.
• They have you install a program and then ask you to black out your screen.

What should you do?

1. Hang up. You do not have to be polite.
2. For a fake warning in your browser, close the tab. If it will not close, press Ctrl + Shift + Esc to open Task Manager and end the browser.
3. Do not install any program and do not share any codes.

If they already got in

1. Cut the internet connection immediately (unplug the cable or turn off Wi-Fi).
2. Call your bank and have your accounts and cards blocked.
3. From a different device, change your email and banking passwords.
4. Remove the remote access program they had you install, and run a virus scan on the computer.
5. Report it to your local cybercrime unit (in Turkey, the police cybercrime department).

How can you tell trustworthy remote support?

• You request the support yourself; the company does not make surprise calls.
• The price is stated clearly before the session.
• You watch every move the technician makes on your screen.
• You can end the connection at any moment.
• Access is permanently closed when the session ends.